Questions. Answered.

Enter a UK registration number (number plate) and we pull the car's records from sources including the DVLA, DVSA MOT records and Experian (finance, write-off and stolen vehicle data). CarhealthAI then reads that data and explains what it means: the risks, the red flags and what to check before you buy.

Vehicle details, tax and SORN status come from the DVLA. MOT history and recalls come from the DVSA. Finance, insurance write-off and stolen vehicle records are supplied by Experian, alongside salvage auction records.

The vehicle details, tax status and MOT status from the DVLA vehicle record, the full MOT history with the mileage recorded at each test, and any outstanding safety recalls. It does not show finance, stolen or write-off records. Those are in the full report.

Yes. Enter a registration, then your email address, and we email you a link that opens the result. There is no card and nothing to cancel. We ask for your email once so we can send you the link. There is an optional box to also get offers and tips, and every marketing email has an unsubscribe link. The full report, which adds the finance, stolen and write-off checks, is a separate one-off purchase.

The DVLA and DVSA records returned nothing for that registration. The most common reasons are a mistyped plate, a vehicle registered in the last few days, or a vehicle that is not UK registered. Check the plate against the V5C and try again.

Red flags such as outstanding finance, insurance write-offs, mileage discrepancies or failed MOTs are highlighted in your report with an explanation and suggested next steps. Use them to negotiate a better price, ask for repairs, or walk away.

No. Since 1 October 2014 vehicle tax has not transferred when a vehicle is sold. The seller's tax is cancelled and any full months left are refunded to them. The buyer must tax the vehicle in their own name before driving it. You can do this online at GOV.UK using the 11-digit reference number on the V5C.

SORN stands for Statutory Off Road Notification. It is a declaration to the DVLA that a vehicle is being kept off public roads, so it does not need to be taxed or insured while declared. A SORN vehicle cannot be driven or parked on a public road until it is taxed again.

Yes. Sellers use the free check to see what a buyer will see, and to make sure the tax and MOT are in order before the advert goes up.

We look at every refund request case by case, and we always refund in full if a report errors out or returns no data where data should have existed. Unused report codes are also refundable within 14 days of purchase. Email support@carhealth.co.uk with your order reference.

A single-use code for one full vehicle report on any UK-registered car. Redeem it at carhealth.co.uk/redeem. A bundle uses one report on the car you check straight away and gives you the rest as codes.

Codes from a bundle never expire.

Yes. We use industry-standard encryption to protect your searches and personal information. Your searches are confidential, and we do not share your personal data or search history with third parties. All payment processing is handled securely through Stripe, and we never store your payment details.

The current price is on our pricing page and is shown again before you pay. The free check costs nothing.

Yes. The link in your email opens the report any time, and you can download it as a PDF.

Where records exist for a registration, the report includes them. If a report errors out or returns no data where data should have existed, we always refund in full. Email support@carhealth.co.uk with your order reference and we will look into it.