Whether it's a question about a report, a billing query, a press request or a partnership pitch — write to us and a real person will reply within 24 hours.
For anything that doesn't fit one of the email addresses opposite — or if you just prefer a form. Same 24-hour reply.
These four cover ~80% of the questions we get. Skim them before writing — you'll usually save yourself a wait.
Read the full FAQ →Reports normally arrive within seconds and are also emailed for your records. Check your spam folder first, then drop us a line with the reg and the email address you used at checkout — we'll resend immediately.
We aggregate data from DVLA, DVSA, insurance and finance sources. If a specific entry looks incorrect, email us with the reg and the entry you're querying. We'll investigate and, where appropriate, refund the report.
Yes — you have 14 days. Any report code you haven't redeemed from a bundle or subscription can be refunded within 14 days of purchase, and because we don't ask you to give up your statutory cancellation right in exchange for instant delivery, that 14-day right applies to single reports too. Email contact@carhealth.co.uk with your order reference. Separately, if we can't find vehicle data for your registration we'll refund you in full at any time, and if you think an entry in your report is wrong, tell us the reg and the entry and we'll investigate and refund where appropriate.
Use the partnerships address opposite for dealer / broker / API integration enquiries. For press and investor questions, the press address is the right route.