Terms & Conditions

1. Acceptance of Terms

By accessing and using Carhealth's services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Use of Service

Carhealth provides vehicle history reports and related services. You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services:

• In any way that violates any applicable national or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate Carhealth, a Carhealth employee, another user, or any other person or entity

3. Vehicle Reports and Data Sources

Our vehicle history reports are compiled using data obtained from third-party data providers. Carhealth does not own or control the underlying vehicle data and relies on the accuracy of information provided by these external sources. While we strive for accuracy in presenting this information, we cannot guarantee that all information is complete, current, or error-free. The reports are provided for informational purposes only and should not be the sole basis for any purchasing decision. We recommend using our reports as part of your due diligence process alongside physical vehicle inspections and test drives.

4. Payment and Refunds

Payment for all services must be made in advance through our payment provider, Stripe. We do not store your card details.

14-day refund on unused reports. Where you have bought reports you have not yet used, you can claim a refund for those unused reports within 14 days of purchase. What counts as unused depends on what you bought:

• Bundles. A bundle generates one report immediately for the registration you entered and issues the remaining reports as single-use codes. Within 14 days of purchase we will refund the value of any code you have not redeemed. The report generated at purchase is covered by the same statutory 14-day right described under “Your legal rights” below.
• Weekly subscription. Covered by section 5.5 — cancel within 14 days of subscribing and, if you have not redeemed any code, we will refund your payment in full.
• Single reports. A single report is generated and delivered the moment you pay, so there is no unused report to refund. We do not ask you to give up your cancellation right at checkout, so your statutory 14-day right to cancel a distance purchase applies — see “Your legal rights” below. Contact us within 14 days of purchase and we will refund you.

Refunds regardless of the 14 days. If we cannot find vehicle data for your registration across our sources, we will refund your purchase in full at any time — contact us with your order reference and we will process it. If you believe a specific entry in your report is incorrect, contact us with the registration and the entry you are querying. We will investigate and, where appropriate, refund the report.

How to claim. Email support@carhealth.co.uk with your order reference. Refunds are returned to the original payment method.

Your legal rights. Nothing in these Terms affects your statutory rights. You have a right to cancel a distance purchase within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We do not ask you to waive that right at checkout in exchange for immediate delivery, so it applies to your purchase in full even once your report has been generated.

Pricing. We may change our pricing at any time. Price changes will not affect purchases already made. For subscription price changes, see section 5.7.

5. Weekly Reports Subscription

5.1 What the subscription provides. The Carhealth Weekly Reports subscription costs £9.99 per week. Each week you will receive 2 single-use report codes by email. Each code can be redeemed for one full vehicle report on any UK-registered vehicle at carhealth.co.uk/redeem.

5.2 Codes and expiry. Each code may be used once. Codes expire 7 days after they are issued and do not roll over into the following week. Unused codes that expire have no cash value and are not refundable or exchangeable. This is stated before you subscribe and you acknowledge it at checkout.

5.3 Automatic renewal. The subscription renews automatically every week and your saved payment method is charged £9.99 on each renewal. It continues until you cancel. There is no minimum term and no cancellation fee.

5.4 How to cancel. You can cancel at any time, online, without contacting us. Use the “Manage or cancel your subscription” link in any Carhealth subscription email, or go to carhealth.co.uk/manage-subscription, which is also linked in the footer of every page. Both take you to our payment provider's secure portal, where you enter your email address, receive a one-time sign-in link, and cancel in a few clicks. Cancellation takes effect at the end of the week you have already paid for. You will not be charged again. Any codes already issued to you remain valid until their normal 7-day expiry, so you keep what you have paid for.

5.5 Your 14-day cooling-off right. You have the right to cancel this subscription within 14 days of subscribing. Because report codes are digital content supplied immediately, you are asked at checkout to confirm that you want them supplied straight away and to acknowledge that redeeming a code ends your right to a refund for that period. If you cancel within 14 days and have not redeemed any code, we will refund your payment in full. If you have redeemed a code, we may withhold a proportionate amount reflecting the value already supplied.

5.6 Failed payments. If a payment fails, we will retry it in line with our payment provider's standard schedule. No new codes are issued until a payment succeeds. If payment continues to fail, we may cancel the subscription.

5.7 Changes to the subscription price. We will give you at least 30 days' notice by email before any change to the subscription price takes effect. You may cancel at any time before the new price applies, using the process in section 5.4.

5.8 Reminders. You will receive an email every week when your codes are issued. It states the price, the billing frequency, and includes a direct link to cancel.

6. Intellectual Property

The service and its original content, features, and functionality are owned by Carhealth and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. Limitation of Liability

In no event shall Carhealth, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

10. Contact Us

If you have any questions about these Terms, please contact us at contact@carhealth.co.uk